ORDER PROCESSING & LEAD TIMES
Standard Lead Times
Juggernaut.Case is an Original Equipment Manufacturer, not a distributor. Our eCommerce site is not directly tied to our inventory system. Juggernaut.Case keeps limited quantities in stock, and most times an order will ship within a few days. Some items are built to order, with an average lead time of 2-4 weeks, but we strive to expedite products whenever possible. Standard lead times may be extended for items containing glass, cable connectors, and sewn textiles.
Orders are processed Monday through Friday within 24 hours of receipt. If extended lead times are expected, beyond the standard 2-4 weeks, you will be notified by customer service. Please note that all payments processed through the website are charged at the time of order, regardless of backorder status.
Our eCommerce site sends automatic email notifications when the status of your order has changed. This includes tracking information upon shipment. Occasionally these notifications are caught up in spam filters, so you may need to check your junk email folder. If you have any questions regarding the status of your order, please send us a message through our Contact Us form.
Order status will remain listed as "Awaiting Fulfillment" until it ships.
SHIPPING & RETURNS
Juggernaut.Case uses UPS exclusively, with the exception of USPS to APO/FPO/DPO addresses. We can use your FedEx account if an account number is provided to customer service prior to placement of the order. For international shipments using any other 3rd Party Shipper, Juggernaut.Case charges a $150 processing fee.
Shipping charges for international orders do not include taxes and duties. Import fees vary by country and are the responsibility of the purchaser for release of the shipment from customs.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns & Repairs
You may return most new, unopened items within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the error was not ours, shipping charges may apply. Depending on factors, a restocking fee may be applied. Refunds are processed after Juggernaut.Case receives the return product and verifies it is still in new working condition.
If you need to exchange an item, or return for refund or repair, please Contact Us with your order number, name under which the order was placed, description of the issue, and a serial number (if applicable). We will respond with an RMA (return material authorization) and instructions for how to return items.
Juggernaut.Case (“Juggernaut”) warrants all of its products against defects in material or workmanship for a period of one year from the original date of purchase (the “Warranty Period”). Juggernaut does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Juggernaut. If a material or workmanship defect arises with regard to any Juggernaut product, and a valid claim is received within the Warranty Period, Juggernaut will (1) repair the Juggernaut product using new parts or repair the defective part(s) or (2) replace the Juggernaut product with a new Juggernaut product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.
Exclusions and Limitations
Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Juggernaut expressly disclaims any and all other warranties express or implied, including any warranty of quality, or merchantability, and you specifically agree that Juggernaut shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any Juggernaut product. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside of the Juggernaut product.
All warranty claims of any nature will not be accepted if the product has been altered or in any way, physically changed, or subjected to misuse, or negligence.
Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.
FOR END USERS WHO ARE COVERED BY AN APPLICABLE CONSUMER PROTECTION LAW OR REGULATION IN THEIR COUNTRY OF PURCHASE OR RESIDENCE, THE BENEFITS TO THE END USER UNDER THIS LIMITED WARRANTY ARE IN ADDITION TO OTHER RIGHTS AND REMEDIES OF THE END USER UNDER SUCH LAWS OR REGULATIONS. SUCH BENEFITS MAY INCLUDE ADDITIONAL WARRANTIES OR RIGHTS RELATING TO THE PERFORMANCE OF THIS PRODUCT AND REMEDIES APPLICABLE IN THE EVENT OF A DEFECT. THIS LIMITED WARRANTY WILL BE INTERPRETED UNDER THE LAWS OR REGULATIONS THAT APPLY TO THE END USER IN ANY STATE, PROVINCE OR COUNTRY AND ANY PROVISION OF THIS LIMITED WARRANTY THAT CONFLICTS WITH ANY SUCH END USER RIGHTS OR BENEFITS IS NOT APPLICABLE TO END USERS COVERED BY SUCH LAW OR REGULATION, SO THE EXCLUSIONS AND LIMITATIONS SET OUT IN THIS LIMITED WARRANTY MAY NOT APPLY, OR MAY NOT FULLY APPLY, TO YOU.
EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED WARRANTY SECTION, EACH JUGGERNAUT CASE PRODUCT IS PROVIDED SOLELY ON AN "AS IS" BASIS AND JUGGERNAUT CASE MAKES NO OTHER WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JUGGERNAUT CASE SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, OR MERCHANTABILITY. IF SUCH DISCLAIMER OF ANY IMPLIED WARRANTY IS NOT PERMITTED BY LAW, THE DURATION OF ANY SUCH IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY PERIOD OF THE LIMITED WARRANTY AS SET FORTH ABOVE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF APPLICABLE LAW SPECIFIES A MINIMUM WARRANTY PERIOD THAT IS LONGER THAN THE WARRANTY PERIOD SET FORTH IN THE LIMITED WARRANTY, THEN THE WARRANTY PERIOD FOR JUGGERNAUT CASE PRODUCTS SUBJECT TO SUCH APPLICABLE LAW SHALL BE CONFORMED TO THE MINIMUM PERIOD SO REQUIRED. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.