Standard Terms

Standard Lead Times – Our eCommerce site is not directly tied to our inventory system. Juggernaut.Case keeps limited quantities in stock. Most items are built to order. Average lead time is 2-4 weeks after receipt of order, but we strive to expedite products whenever possible. Standard lead times may be extended for items containing glass, cable connectors, and sewn textiles. 


Order Processing – Orders are processed Monday through Friday within 24 hours of receipt. If extended lead times are expected, beyond the standard 2-4 weeks, you will be notified by customer service. Please note that all payments processed through the website are charged at the time of order, regardless of backorder status. 


Order Status - Our eCommerce site sends automatic email notifications when the status of your order has changed. This includes tracking information upon shipment. Occasionally these notifications are caught up in spam filters, so you may need to check your junk email folder. If you have any questions regarding the status of your order, please send us a message through our Contact Us form. 






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